Priorities and root cause analysis of quality and safety problems in Chilean hospitals

Resumen

Background: Quality improvement is an important component of hospital operations. Aim: To prioritise clinical quality and safety problems in Chilean hospitals according to their severity, frequency, and detectability. Material and methods: The study was conducted between December 2018 and June 2019. To identify quality and safety problems, an exploratory study was conducted using an online survey aimed to those responsible for clinical quality and safety in Chilean hospitals. The survey was sent to 94 hospitals and completed by quality management personnel at 34 hospitals, yielding a total of 25 valid surveys for analysis. Based on the information gathered, a risk priority score was computed to rank the problems surveyed. Focus groups were held to find the root causes of the quality and safety problem with the highest risk priority score. Results:The three highest risk priorities were: (1) ineffective interprofessional communication, (2) lack of leadership for addressing frequently recurring safety issues, and (3) antimicrobial resistance due to inappropriate use of antibiotics. For the communication problem, the focus group found two main root causes: those due to personnel and those relating to the hospitals themselves. Conclusions: Hospitals can systematically use the proposed approach to categorize their main clinical quality and safety problems, analyze their causes, and then design solutions.